Compliments

A compliment is when you tell us you think we are doing something well.

Complaints

A complaint is when you tell us that something is wrong.

Ideas

You can also tell us if you think of a way that we can make our services better.

What to do if you want to tell us that you are happy

You can do this by telephone, email, on this website or by telling your support worker or housing officer.

What to do if you want to tell us that you are not happy.

You can do this by telephone, email, on this website or by telling your support worker or housing officer.

What will happen if you make a complaint?

We will contact you within five working days to tell you what we will do next
by telephone, by email or by letter.

We will listen to what you are telling us and show you how we will try to make things better.

What happens if you are not happy with what we say about the complaint?

You can ask us to look at your complaint again.

We will do this and will contact you by letter or email within ten working days.

If you are still not happy, you can ask someone else to speak with us about
your complaint such as your MP, Councillor or Ombudsman services.

You can read further information about who to contact in our easy read leaflet.