Diane started her career working in homelessness and mental health as a project worker and referrals officer for supported housing. She then moved into a variety of local policy and commissioning roles based in Public Health – gaining a Master’s degree in Social Policy on route. Moving to national roles – she worked with the National Treatment Agency, the Healthcare Commission and the National Audit Office and got further involved in the NHS through NED roles with primary care and clinical commissioning groups. She became Director of Performance and Quality for a national mental health charity in 2010, working with them in a number of roles and leaving over five years later as the Group Director of Operations, having helped bring in 5 merger partners. Diane then joined a national learning disability charity as the Director of Operations and Business Development where she managed 25% growth in 2 years and reviewed quality and operational systems. She completed her Master’s degree in Executive Management with Ashridge Business School in 2017. She was delighted to join Reside Housing Association in January 2018 as CEO.
Gavin began his career in housing as a homeless persons officer at Kingston Council, with a conviction that providing good quality accommodation makes an enormous difference to peoples’ lives. This led on to Gavin working in various local authorities and housing associations to gain wide-ranging experience at a senior level of managing general needs and supported housing. Gavin led a major project to merge four support organisations to form Metropolitan Support Trust, which became part of the Metropolitan Housing Group. Later, whilst working a Hanover Housing Association, Gavin undertook a review of the future of the Association’s 18,000 properties and was responsible for the stock investment programme and health and safety. He is a Fellow of the Chartered Institute of Housing. In his spare time Gavin helps lead his local church and is a keen photographer. Gavin is the newest member of the Management Team, joining in April 2018.
Les joined Reside in October 2017. Les is a Chartered Accountant having qualified with a Big Four accounting practice in Dublin. In his early career he worked in the Property and IT sectors in the UK, Ireland and South Africa. For the last 10 years he has held Director-level roles with various types and sizes of organisations in the social housing sector. As well as Finance, his functional responsibilities over that period have included IT, Procurement, Human Resources and Customer Services. Les is an enthusiastic advocate of the role that lean thinking and systems thinking approaches can play to improve business performance and unlock the potential of team of individuals and teams. He also holds an MBA from the Graduate School of Business of the University of Cape Town. Outside of work Les has an interest in the arts and is a keen (but very average) skier
After beginning his working life at the Ministry of Defence, Steve realised he needed a more fulfilling career path. Voluntary work with people with learning disabilities led to employment in a care and support role in a Local Authority children’s respite service. He then took up managerial roles in various residential care and supported living services in the Local Authority and voluntary sectors.
An understanding that housing was a vital element in ensuring good quality social care led to housing and support development roles co-coordinating policy and improving joint working between local authority commissioning and housing association provision. He was then involved in developing and implementing the Supporting People programme for Leeds City Council before taking a role in social care commissioning. Steve worked with Housing Options, a charitable national membership organisation providing housing and social care advice to families’ local authorities and professionals, developing innovative housing solutions, taking on consultancy projects and working with Government Departments on national policy development. He was involved in developing Housing Options into the Housing and Support Alliance and then Learning Disability England. Steve joined reside in 2016.
Chaminda joined Reside in 2004 and looks after everyday affairs within the accounts department. Chaminda graduated with an honours degree in Civil Engineering, possesses a master’s degree and CIMA part-qualification. He is married with two preschool aged girls and lives in Tolworth.
I was appointed Head of Compliance in June 2019. I graduated with a degree in Applied Languages and worked for 15 years at Heathrow Airport helping those with a wide range of questions, difficulties and concerns in English, French, Spanish and German. I began working in health and safety in 2006 for a construction and refurbishment organisation. I developed those skills further when working for the Police, in manufacturing, in training and more recently in further and in higher education. I transferred those skills, knowledge and experience to several social housing providers across the south east and I look forward to using those skills here at Reside Housing.
Carly joined Reside in January 2018 and has worked in the housing sector for 15 years. She has worked for a number of different Housing Associations in housing/leasehold management roles and more recently in corporate governance and data protection. Carly is Reside’s Data Protection Officer.
Tammy began her career working for the NHS as a community nursing auxiliary. She then moved on to work for a large Registered Social Landlord where she covered a variety of roles taking up managerial roles during the 11 year period. After being made redundant Tammy led a pilot for a Housing Brokerage Service in Essex, providing a person centred approach and an outcome focused service to individuals to access housing options. Following on from the pilot Tammy began to work nationally for the Housing and Support Alliance a charitable national membership organisation providing housing and social care advice to families’ local authorities and professionals, developing innovative housing solutions, in addition to this also taking on consultancy projects for the National Development Team for Inclusion (NDTI). Tammy joined the team in December 2018
Started my career in Housing Management as a Homeless Persons and Domestic Violence receptionist in Manchester. This was my introduction to clients with often serious mental health and addictive behaviour, as well as serious violence abuse from family members, and was a real eye opener to some very harsh realities some people endure. Although challenging, I was always keen to offer assistance to the clients when they were often at their lowest ebb and where was able to secure accommodation for them either in emergency hostels or alternative permanent housing.
Following on from this I became an Estate Manager covering a generic role managing estates in Manchester. I was promoted quite quickly into management roles and loved being a Team Leader of often complex staff in harsh estate management environments. I was a Principle Team Leader for 15 years before taking a leap into a different life and moving to London to study holistic and natural medicine.
Whilst in London I became a contract project manager working in Asset Management in both Haringey and Hackney, where I was part of the team implementing Arm’s Length Management Organisation (ALMO) so each council could successfully bid for £100’s millions in additional borrowing for home improvements called “Decent Homes Program” a Government initiative to modernise and improve council stock across the country. I then became the Governance Manager for the ALMO board in Hackney, eventually moving on to general projects implementing new empty property management process, and options appraisal for investment opportunities in Hackney for new social housing and more recently the implementation of Green cycling initiatives in the borough.
This was all great new experience, which played to my desire to improve quality and service delivery to customers.