Help us to help you!



We want you to be happy in your home and happy with the things we do for you.

So we want to hear how you think we can do things better. We also want you to tell us when you are unhappy about anything.

We have a Tenant Charter – a list of things we promise to do for you. It will also say what you can do if things go wrong.

Take a look at our Tenant Charter
and tell us what you think:

  • write us a letter or email
  • comment on our Facebook page here
  • phone us
  • Fill in our survey
  • tell us when you are happy about something
    we do
  • ask your support worker or carer to talk to us
  • get us to visit you at your home
  • talk to other tenants
  • become a Tenant Champion, to help others say what they think
  • make a video to say how you feel about your home and your landlord
  • come along to our friendly coffee mornings in London or Durham

For more information email .

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