Consultation on consumer standards
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The Social Housing (Regulation) Act 2023 became law in July this year and the Regulator for Social Housing has launched a consultation about a new set of consumer standards and a draft Code of Practice that social housing providers need to meet.
The new standards are set to bring lasting improvements to the quality of housing and services for tenants as the Regulator will hold landlords to account to deliver.
The proposed consumer standards are:
- The Safety and Quality Standard – requires landlords to provide safe and good quality homes and landlord services to tenants.
- The Transparency, Influence and Accountability Standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
- The Neighbourhood and Community Standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
- The Tenancy Standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
You can read more information about the consultation process, the consumer standards and the draft Code of Practice here
The consultation information is also available in Easy Read
The deadline for the consultation is 17 October 2023. If you want to have your say on the proposed consumer standards you can respond online
Or you can send an email to consultation@rsh.gov.uk
Alternatively you can write to:
Consultation on the consumer standards
Regulator of Social Housing
Referrals and Regulatory Enquiries team
Level 2
7-8 Wellington Place
Leeds LS1 4AP