How we deal with damp and mould

All of the landlords across the country (including us) were asked by the government’s Regulator of Social Housing to report on what steps we are taking, and it published a report about it.

Evidence was provided by 386 landlords and where the Regulator was not satisfied, it asked for more detail.

We were not asked for any extra detail because we have good processes in place, and in comparison we do not have the same problems with damp and mould as many others.

The Regulator stated that most landlords could show that they:

• are taking damp and mould seriously
• deal with damp and mould in tenants’ homes
• have made improvements in how they handle damp and mould cases over the last year
• and most tenants live in homes that are largely free from damp and mould.

This is good news, and we are making sure that we follow all the recommendations of the report. We have good processes in place so that we deal with any damp and mould issues quickly.