RWP's contracts team
The RWP contracts team help to keep our tenant’s homes safe. They also ensure that communal areas are clean, that tenants have the white goods and furniture they need, and they oversee home repairs for white goods or replacements.
The contracts team deal with a huge variety of household queries and requests for our supported living schemes from tenants and their support staff, such as:
- Repairs (white goods repairs only)
- White goods
- Flooring
- Furniture
- Communal cleaning
- Window cleaning
- Payment of utility bills and queries for gas, electricity, and water
- Service charges
Meet the team
The contracts team help to deliver our services to the whole of the UK, from Scotland to Devon and across to the Isle of Wight.
Angela, Contracts and Service Charge Officer
Angela manages the contracts from tender to appointment in partnership with our procurement team and our business partners. Angela and her team support with grounds maintenance, white goods, flooring, furniture, communal cleaning, and window cleaning.
Isabel, Services Assistant
Isabel has worked for Progress Housing Group, which RWP is a part of, for almost 14 years, and supports with invoices and queries for bulk gardening, window cleaning and communal cleaning orders.
Jo, Whitegoods & Furnishing Officer
Jo supports with white goods, flooring, and furniture orders. Jo helps tenants and support providers make an informed choice on the most suitable products available.
Laura, Housing Assistant
Laura has worked for Progress Housing Group, which RWP is a part of, for eight years. Laura supports with utility bills at our supported living schemes, ensuring that our tenants have uninterrupted utility services.
Sylvestre, Housing Assistant
Sylvestre supports with the processing of white goods, flooring, and furniture orders.
Want to give your feedback?
The contracts team is currently reviewing their service and would be delighted to receive feedback or ideas on how the services they provide could be improved. You can share your feedback by sending an email to: aallison@progressgroup.org.uk